How to innovate in the service economy
While services are nothing new, Service Design is an important field that requires a shift in thinking from make-and-sell approaches to product development.
Captain Contrarian: Innovation by competitive attack
User-centered design is great, but it if your competitors also invest in user research it may be time to do some contrarian exercises for stronger strategy.
Doing South By, healthcare style
The message to health and medtech entrepreneurs at SxSWi 2016: "Know thy users and address an unmet need."
Service Experience Jam: Designing cool service sh*$!
As part of a global weekend service experience challenge, we took the concept of quantified self to new intestinal territory.