Part 4: The diagnosis? Empathy.
Listening to, observing, and truly empathizing with healthcare professionals is necessary to deliver new solutions that are user-responsive and empowering.
IoT: Just because you can doesn't mean you should
Sure you can make your product "smart." But have you really assessed the desirability of doing so for your users?
How to innovate in the service economy
While services are nothing new, Service Design is an important field that requires a shift in thinking from make-and-sell approaches to product development.
Part 2: Mapping the way to seamless integration
Mapping user experiences and systems can help you create more delightful healthcare experiences.
Part 1: Designing for healthcare
When designing products and services for healthcare, finding your North Star is an invaluable first step.