Part 4: The diagnosis? Empathy.
Listening to, observing, and truly empathizing with healthcare professionals is necessary to deliver new solutions that are user-responsive and empowering.
We’re voracious readers and learners and love to share what we’ve discovered.
Sure you can make your product "smart." But have you really assessed the desirability of doing so for your users?
Making the complex simple, or ‘simplexity,’ requires diligence in both iteration (build, test, learn) and designing the system and the details equally well.
While services are nothing new, Service Design is an important field that requires a shift in thinking from make-and-sell approaches to product development.
Mapping user experiences and systems can help you create more delightful healthcare experiences.